Store Policies

Cristian Ordóñez Photography Prints
 

Payment

We happily accept payment via all major credit cards.


ORDERS WITHIN CANADA

We ship via Canada Post Regular Parcel (2–7 business days). Tracking is included, but insurance is not. If you would like to add insurance to your order, or if you would like to ship via a faster service, please contact the studio and we can create a custom invoice for you.


ORDERS TO THE UNITED STATES & other INTERNATIONAL ORDERS

Please contact us for a shipping quote and we can create a custom invoice for you.


SHIPPING

All prints or zines are sent flat in a rigid mailer. All prints and zines are also carefully packaged. Unless previously arranged, all orders are shipped on Thursdays. Make sure to double check your billing and shipping address when placing an order. The studio is unable to reroute packages.


PRODUCTS

Fine Art photographic prints are produced in Hahnemühle Fine Art Paper, using archival pigment-based inks.
Digital Print photographs are printed in Kodak Matte paper.
Screenprints and Zines are created by hand, all unique pieces, limited editions and signed


REFUNDS AND EXCHANGES

All sales are final. We take the utmost care in packaging all of our orders to ensure that they arrive safely and undamaged. If you have purchased insurance and something should arrive seriously damaged, please take a photo of it and let us know. We will send you a replacement if it's still in stock or something of equal value to replace it if it isn't. Unfortunately, we cannot offer exchanges, replacements or refunds for any uninsured orders that either arrive damaged or get lost in the mail.


MERCHANDISE AVAILABILITY

Unless the product is listed as “SOLD OUT” in the Store page, all products are available. If for whatever reason merchandise is not available by the time your order processes, we will notify you of this via e-mail. You will receive a shipping confirmation e-mail once your items have shipped.


PRODUCT INFORMATION

Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.